SERVICE AND SUPPORT
Committed to both quality and service, we have a group dedicated engineers to provide before and after sales support so that our clients can use our equipment to the optimum. We provide a total of 24 hours online service from installation to application support for all our customers.
Pre-sale Service
If you have a liquid packaging problem or need, give us an Email or message. Our PEX PACK professional team are ready to take on your toughest challenge!
During your pre-sales consultation
send samples of your product, and
sketch or drawing of the finished product (prototype if available)
We will provide:
Advise and recommend equipment for your individual application
One stop or turnkey suggestion if you need
Installation and Debugging
Our engineers will teach your staff to operate the machine during the period of installation and commissioning if requested, and they will not leave until your staff can operate it properly and normally when it necessary.
The cost for International double ways air tickets, accommodations, food and transportations, medical shall be paid by buyer. Buyer shall fully cooperate with Supplier’s engineer and make all the installation condition ready to work. such as water, electricity, raw material, air compressor, etc. The normal debugging term is 3-7days, and the buyer should pay US$80/day per engineer.
If the customer does not require above, it is better than the customer needs to be trained in our factory, including the machines operations, installation, precaution issues and so on. Before installation, the customer needs to read the operation manual firstly. Meanwhile, we will offer an operation video to the customer.
Warranty
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Each machine is manufactured by our professional workers.
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Each machine with strict inspection before transportation.
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Each machine uses good quality components and parts.
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Each machine 1-year warranty, Free spare parts for 1 year. During the guarantee year, any spare parts broken due to supplier’s quality issue the spare parts will be supplied free for the customer, customer need to pay the freight cost.
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Beside the warranty days, provide life-long maintenance services
Turnkey project and OEM design are also provided by our factory
We insist on innovation and improving quality, so there are new products every year to meet different customers’ requirements, and we have become an expert for supreme packaging solution.
Just let us know your detailed request, our technical team will give you’re the one-stop turnkey suggestion to meet your request. We can customize machinery to accommodate your product and even work with your existing packaging line. Once our engineers evaluate your products, our experienced staff will discuss available packaging equipment options. We will then consult with you to determine which automation system best suits your needs.
